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I am writing today to show the ineptitude and Mismanagement of NYSEG. As stated I have been without power since 11AM ON Friday March 2nd. What makes this critical for me is that I have a water problem wich makes having a sump pump working 24/7. Since power went out I...
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#1206762
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So I was on my generator from Friday (3/2/18) until Tues (3/6/18) and when power went back on into my community...apparently my house had a huge power surge and burnt all my wires to the generator (almost caused fire). I have consulted a few electricians who say this...
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h.kitchener
h.kitchener

Check with your homeowner's insurance company. You may be able to file a claim for damages thru them. Power surges are a problem little talked about. Good luck.

1.0
#1206522
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Was told I was going to be put in a payment plan last month as my bill was $1782.00 Never in my wildest dreams did I ever think this was my bill long and behold I was told my engery will be shut down if I don't pay. I paid what was told to me by phone to start to be...
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1.0
I didn't like
  • Poor customer service
#1206120
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House went dark friday @ 1:30.pm I had to leave my house tuesday @ 11:30 pm ahead of this next storm. For the 4 frigid days i spent most of my time sitting in my car with my 3 dogs. But the nites were brutal. No amount of clothing or blankets could get the cold out of...
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1.3
#1205158
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I am looking for a class action lawsuit to join so that the entire management team of NYSEG and their parent company Avangrid for their gross negligence and mis-management of post-storm recovery efforts in Westchester, Putnam, Dutchess and Sullivan Counties in NY....
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Firstlade
Firstlade

No power for 4 days but was fortunate to be on my generator. Power restored but caused a very powerful power surge and fried all electrical leading to generator. Damage= $3,00...

Anonymous
Yorktown Heights NY

No power for four and a half days myself. $800 in food spoiled. Their reporting system led me to drive round trip hours back to my house from my parent's place only to find th...

1.0
#1204701
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Due to storm we lost power 3/2/18. NYSEG was assessing three day with feedback to consumers. When they finally put a date of power return it became a rolling date to the next Days. Unacceptable in the winter for anyone especially when you have elderly and asthma...
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1.1
#1203758
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NYSEG - They do not like refunds

Nyseg is a monopoly! Even if you would like a another energy company, you can but you will be double charged by nyseg still! Also it is ok for them to take money out of your bank without permission when asked for a refund they said no. Then asked again I have to show my bank statement they took my money out TWICE! So no food or phone for me for a month. Heartless!
#1203251
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NYSEG - Lack of response

Called as well as checked website. Been with out power since friday march 2, still no update on my area, customer for years all ok until a real emergency, rethinking my power source now. Rather pay more money with a service that responds, than what i have now. More than disappointed. Very unhappy customer.
#1203221
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On Friday, March 2, at 2:30 we lost power at our house; called and logged it in; was told to check outages on website for updates. Well, our town and our roads never showed up on their outage listing and maps until Sunday evening when they said they were assessing. We...
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#1203112
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Company takes your money and supposedly is prepared for weather events. Unless the weather comes on a weekend where Iberdola (nyseg) has to pay overtime. So they make customers sit with no electricity while they save money on labor. This *** the workers off who then...
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Anonymous
Mary

I agree. It's almost one week of suffering. A class action should be taken for all of Putnam county. Check the other counties in new york state, with the exception of Westches...

Anonymous
Torquemada

Why is a Spanish company running NYSEG ? It’s no wonder we are having issues, in Spain time is not of the essence and why should they care ? Kick them out with lawsuits.

1.3
I didn't like
  • Shitty customer service
  • Pathetic response times to events
#1202994
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