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We poor 59 or so households along Route 22 in Canaan, New York. It's always the same ones on this stretch of iffy service. Rain, sleet, wind gusts, even a mild breeze? Power cuts out, comes back on, out, on... have to reset everything, usually repeatedly. Snow,...
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Anonymous
Daniel Sharry

Just moving into a house on this stretch of rt22 & the power has gone out at least 2 times this week possibly more as I am not always at the new home yet. This is absurd and j...

1.8
Canaan, New York
I didn't like
  • Frequent power interruptions
#761383
Reply to reviews
Nyseg is such a scam and nothing is being done .. They are over charging cuZ they can , they estimate your bill then bill $1000 of dollar next month claiming they could not get out to home due to various reasons! They say the bills high cuZ it was estimated !! The...
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Port Crane, New York
#747952
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Just talked to dustin from nyseg. He was very rude he told me there was other customers so he hung up on me. And I pay my bill over the phone with a debit card paid it on the day it was due and because nyseg doesn't proses the payment till 2 days later I got penalized...
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1.0
#743273
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Nyseg Customer Care Review

Nyseg
#855180
No access to website during outage, you guys suck
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Nyseg Customer Care Review

Nyseg
#853785
2.4
Details
NYSEG shut off my service because I paid more than the minimum amount on the agreement.What sense doesn this make? Now I have to wait 24 hrs for reconnection, and lose $300 worth of food. They dont care either.
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Nyseg Customer Care Review

Nyseg
#832892
And the woman I spoke with was very rude and when I was trying to explain the situation that we were at the apartment with utilities included and the apartment that they shut the lights off for has A5 month old baby in it and other small children and she told me to take it up with my landlord and when I asked to speak to management or supervisor she hung up on me
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NYSEG Staff Review

Nyseg
#815677
1.0
Details
Absolutely disgusted with the woman I spoke to on the phone. Was extremely rude to me. I had set up a payment plan and they never noted it and basically called me a liar and are now making me pay more per month. I got a termination notice before I had even lived at my residence for a month and they had all of my information incorrect.
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Billing Practices
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Here is a fine example of a criminal organization that promises lower rates in Gas /Electric for NY citizens. I have watched my bills for those utilities rise in a catastrophic manner over a period of 2 years and when I tried to break the contract I get a $198.00...
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1.0
I didn't like
  • No sympathy had to seek aid
#732298
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My wife and I pay our bills on-line and we made a mistake and accidentally sent our home mortgage payment to nyseg, and our nyseg payment to our mortgage company. After discovering our goof up a couple of weeks later, we immediately called our bank and was told that...
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1.0
I didn't like
  • Poor customer service
#709084
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What happened to reading the meter every other month????? Been living at my home for 17 yrs. Bill averages between $125-$150 / month. Just got a bill for $1453!!!!!!!! The bill shows they haven't read the meter since November 2014!!!! Are you kidding me? I work...
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1.7
Sidney, New York
#677033
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I have been faithfully paying my electric bill to NYSEG each month. My bill runs from 65 to 250 dollars depending on the season. I got a bill the other day saying that I owe 768.00. Their own customer service department told me they have been estimating my people since...
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1.0
I didn't like
  • Estimated my bill for nine months
#674621
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How do u get away from these people and all there fees. If u select one of the many other energy company's available in my town of coventry nyseg still nails u with fees and a line service charge that costs as much as the electricity u use plus u pay for electricity...
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Anonymous
Anonymous

I couldn't agree more

1.0
#638187
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I was on a budget of $64.46 a month. They have been doing estimated billing because I am renting my apartment and I have no access to the meters in the garage below me. They finally got an actual reading in November of 2013 and credited my account because I was...
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Pine Bush, New York
#635884
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My parents, both in their seventies and on a fixed income, have been charged over seven hundred dollars in january and the newest bill is over nine hundred. That is three times as much as I pay, in the same neighborhood. The NYSEG phone representative justifies it as...
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Anonymous
Anonymous

Same story here. So what happened??

I didn't like
  • Them taking advantage of my parent
#603570
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