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Just terrible. I had called and ask for my gas to be turned on. Not knowing if they did gas or not. They said okay ur appointment is tomorrow and someone will read ur meter. Im like ok great. It has been almost 2 weeks and my heat wont go on. I had called back today to...
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1.2
#943567
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sunday,10-23-16,11:00am. Nyseg let the electric go off called the company they said everyone jas been restored, you must be problem, you will have to pay. Checked with neighbor he is still out. Called nyseg back they said the power is out until 3:00pm. What is the...
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1.5
East Bend, North Carolina
#941817
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I am getting billed estimates that are over charges for gas I do not use they are charging winter rates. This is getting old I am paying for usage that I should not be I am fed up with it and want something done to correct my over billing it screws up my budget....
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1.5
I didn't like
  • Poor customer service
#940980
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We sold our house in Morrisville, NY and had a closing on Sept 6 and called NYSEG to stop service and requested a final meter reading and final bill. Well the bill never came until Oct. 6 (because of our new address in Tennessee) and it did not reflect a final meter...
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I didn't like
  • Estimated billing
  • Final bill
#938095
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Nyseg Customer Care Review

Been requesting assistance since the 3rd. Anytime u call you are on hold for atleast 20 plus minutes. Customer sevice reps refuse to put a supervisor on the phone. They constantly tell u that someone will call u back and they dont. They continue to say this is a very time of year. Nothing gets resolved at all
#906597
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I am on the balanced budget plan, have been for awhile now. All of a sudden, mid billing cycle, instead of my 200 dollar budget, I have a 900 dollar bill. They replaced my meter a few weeks back, well turns out they think the old one "stalled" in August 2015!. So...
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2.7
Apalachin, New York
I didn't like
  • Estimated billing
  • No customer service response
#897214
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Service Review

Worst company ever. Holrribike customer service. They lie about restoration. This company should be taken over by a real CEO.
#896473
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Called to have service turned on, guy came and said Meter on you into apt and turn on breaker all set. When in nothing! Called NYSEG asked them to send guy back. Argued with me that it was inside issue....IT WAS NOT! The guy didnt install meter correct at...
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1.0
I didn't like
  • Poor customer service
  • No sympathy had to seek aid
#895460
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NYSEG customer "service" (and I use that term very lightly) is TERRIBLE. They do not answer questions, hanging up when asked why they unannounced turned our power off - the bill was not due for 4 days and they can't answer why they shut our power off. It does not even...
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I didn't like
  • Poor customer service
#894466
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Nyseg Customer Care Review

They are terrible their service goes out with the smallest storms and then the restoration times are like 4 hours from when it went out like why so slow get your people out and on the job there should be teams in place for this sort of things.
1.7
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#883689
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