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I was unaware that NYSEG Solutions was merged with Direct Energy, that is until I received a notice that my "budget" plan where I was paying $138 a month was so far off that I now owe Direct Energy $1160.19!!! And that a new "budget" payment of $384.00 per month would begin in the next 1-2 payment cycles!!!

How is it that as long as I have been with NYSEG Solutions, my budget was right on target and all of a sudden I am using a ton more electricity and owe them $1160.19!! There has to be something seriously wrong and why did it take them this long to rectify this situation?

I don't have this kind of money to pay them that they expect to be paid in the timeframe they are allowing. Any one who has the same issue or can offer some help?

Reason of review: Pricing issue.

Monetary Loss: $1160.

Preferred solution: Full refund.

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Guest

My monthly bills have more than doubled also. It's because of Direct Energy Services when they merged with NYSE&G.

Guest

This just happened to us as well. Our bill is doubling!!

They are not working with us and I feel that we are being taken. How do we get ahold of someone to help us?

Guest

Same EXACT situation here

They are robbing the poor

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