Contact NYSEG Customer Service
NYSEG Phone Numbers and Emails
Toll-Free Number:
-
(800) 572-1111
Customer Service:
-
(800) 600-2275Self Service Line
Emergency/ Hotline:
-
(800) 572-1131Electricity Emergency
-
(833) 633-4255Media Hotline
NYSEG Emails:
Customer Service
General Info
Economic Development
Media
Lancaster, Lockport, Hornell and Geneva regions
Contact Information
NYSEG Website:
NYSEG Help Center:
Corporate Office Address:
New York State Electric and Gas Corporation
18 Link Drive
Binghamton,
New York
13904
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7 a.m. - 7 p.m.
Mailing Addresses:
Payments
P.O. Box 847812,
Boston, MA 02284-7812
Customer Service
P.O. Box 5240,
Binghamton, NY 13902-5240
Corporate office
P.O. Box 5224,
Binghamton, NY 13902-5224
How Good is NYSEG's Customer Service?
Summary of NYSEG Customer Service Calls
1.1K
TOTAL
CALLS
CALLS
04:04
AVG CALL
DURATION
DURATION
19%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call NYSEG?
Payments and Charges Question:
- “Billing question”
- “Bill”
- “Discuss bill”
Staff Question:
- “Switch service”
- “To get service”
- “Turn on service”
Request for Information Question:
- “Questions about my bill”
- “Check on my new budget”
- “I have 2 sisters with medical issues. Their electricity went out this morning. I have taken them in but would like to know when they can go home. One Iives in Marengo and the other in Seneca Falls.Thank you. Joan Moore ec121t@ yahoo.com”
Account Question:
- “Can't log in pay bill”
- “Setting up a new account”
- “Update account”
Product/ Service Question:
- “Bad connection at the pole half my house flickers and goes out”
- “Disconnect service at 35 Manko Lane , Cheektowaga NY. 14227”
- “Poll removed and repair to ground needs work”
Return/ Replace Question:
- “Changing billing to different name”
- “Change address to street”
- “Change account”
Activation/ Cancellation Question:
- “I need to cancel an appointment to have the power shut off”
- “Need to temporarily cancel balanced billing”
- “Cancellation”
Shipping and Delivery Question:
- “I did not get a bill”
- “I haven't gotten any bill sence feb and account said it's has no payment”
Refund Question:
- “My refund”
- “Refund”
Employment Question:
- “Inept employees not doing their jobs”
- “Job openings”
Cards Question:
- “Update card information”
Other Question:
- “No power”
- “Home energy reports”
- “Tree cutting”
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NYSEG