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NYSEG - Outage

It is 9$ degrees. Power outage for five hours. These *** shoulemd get NO money
1.0
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Seneca Falls, New York
#1294128
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I called NYSEG on June 6th to start service. I was told that the previous tenant wasn’t scheduled to stop his service until June 12th. The earliest that I could start my account with NYSEG was June 13th. I asked the call representative, Crystal, if I would have any...
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1.0
#1278796
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So after paying a $900 bill I get a couple of "normal" bills. Figured it was because of winter and electric heat. Winter is gone and now I get a bill for over $1,200. Was told by the local office that the "normal" bills were estimates (three in a row) and that the...
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1.0
Liberty, New York
#1278769
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So called nyseg upon getting call for disconnect. Went to automated system that stayed I owed 400$ to avoid disconnect. I had 200$ to pay and then a rep from nyseg said “ make sure you pay the balance befor the end off the 5/31 to avoid disconnection” so I paid 220.$...
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#1269502
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We have NEVER missed a payment, so our high bill is not from arrears. We had a bill last month for $900. This month is $677. All our bills before that were barely over $200... how is this possible??? We turn off our lights at night, we only put the heat / air...
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h.kitchener
h.kitchener

Do a couple of things: compare your last 3-4 months bills and see how many kwh you have been using per NYSEG in each month and also the rate being charged per kwh. See if ther...

3.5
Macedon, New York
#1266552
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Power has been out in Carmel since Tuesday. *** message after *** message promises repairs. They increase the *** off factor by sending texts that are inaccurate or flat-out lies. When will state government take a look at how shitty this utility company is? NYSEG...
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1.0
I didn't like
  • Worthless text system customer service blows
#1260100
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NYSEG - Crap broken promises

Power was suppose to be back 5/18 at 9 pm. Been pushed back 3 times. Now I am hoping for 5/20 at 1145 pm. I won’t hold my breathe. Dug a hole in my yard and left. Did they forget the new pole?
1.0
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1259997
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Not a nyseg truck in putnam county

This company is the worst! Power out for 3 days and not a nyseg truck spotted! Our politicians need a wake up call!!!!!!! Ever since this middle eastern company took over nyseg the service sucks!!!!!!!
#1257836
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Definitely the most worthless electric company in the state. Every time a snowflake falls or a raindrop I lose power and it takes them about a day to even think of a solution on what to do. I currently have not had power for about 15 hours and the storm ended about 16...
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1.0
#1257038
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I called to terminate my service in September '17 since I moved and paid my last bill and termination fee of $456, then I receive an email in March'18 for a bill of $760 so I call them immediately. They said there was no record of me terminating the service! so they...
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#1255283
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