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I had an appointment at my house in Elmira for them to come in and read my meter between 2 and 4. It was my mother's house she is deceased and no one has lived there in about 4 months. I am paying the utilities on the house and I need someone to go in and read the...
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1.0
#1145901
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They are awful! Terrible customer service. They act more like shady debt collectors. They now ask if anyone has a mental or physical medical condition in case you need additional time to pay your bill. Pretty sure that violates HIPAA laws and is discriminatory in...
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1.3
#1135908
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A couple months ago they came without my consent and installed a new “smart meter” nothing wrong with old meter! Since then my bill has more than doubled!!! I call to complain and all they could say is you must be using more! Nothing Has changed as far as my usage but...
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1.5
#1110747
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Nyseg - Sucks...

Nyseg
#1077203
No power for several hrs....changed grid and everyone pays
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Short Review on April 14, 2017

Nyseg
#1034566
1.0
Details
Just recived a bill for 270 dollars. Its normally around 100 dollars. You have just serverely pissed off a pregnant woman. Nasty nasty calls coming your way.
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Billing Practices

Nyseg Residential Electricity Supply Review

Nyseg
#1014028
1.0
Details
Billed one month $33 for "actual" charges. Then the next month billed $350 "actual" charges! Absolutely NO changes in how much electricity we use. We use heating fuel and propane gas for stove. They are robbing people!
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Additional Fees
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Nyseg Residential Electricity Supply Review

Nyseg
#978029
1.2
Details
Overcharged, we have all our bill statements, n the most recent statement says that our energy usage has triple, we are not doing anything different, why would it triple?
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
A NYSEG employee driving in Walton NY. Pulled out in front of me and I was just able to stop within inches from hitting him. He was stopped at a stop sign and drove across the road as I was coming and I had the right of way. This was a very dangerous move made by this...
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1.0
#1043875
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I was unaware that NYSEG Solutions was merged with Direct Energy, that is until I received a notice that my "budget" plan where I was paying $138 a month was so far off that I now owe Direct Energy $1160.19!!! And that a new "budget" payment of $384.00 per month would...
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Anonymous
Trace and Tammy George

This just happened to us as well. Our bill is doubling!! They are not working with us and I feel that we are being taken. How do we get ahold of someone to help us?

Anonymous
same here

Same EXACT situation hereThey are robbing the poor

#1015998
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Our meter was broke for 5 years and we had no idea. NYSEG was supposedly reading the meter which I'm doubting at this point and I find it hard to believe that they didn't realize it read the same thing for 5 years! Then when I realized it, I called and they fixed it...
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Anonymous
Tina Putro

Super... I just looked at why my bills were so low for the last couple months- no usage. And they came to read it during that time. I’ll call them to get it fixed. Thanks for ...

Anonymous
clare rey

looking for any information as to what happened with this. I just got the same information and cant believe I am responsible

2.4
I didn't like
  • Poor customer service
  • Broken meter for 5 years
  • Estimated bill for 5 years
#1015084
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I live in Corning New York so the month of February is when winter really starts and it's cold well I had a baby December 28th and he was in the NICU for a week NYSEG decided to shut us off February 14th with a small baby inside the house and not only that because you...
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1.0
#1008738
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We've had enough of nyseg charging outraged price! They go by who ever lived on the premises before and charge that price. And nyseg dont come out every month like they use to to read the meter, they charge from past bill charges. When my bill gets paid a new one comes...
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#996727
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They pulled the old we couldn't come read your meter. And I was paying around 65 dollars a month. But apparently this was just estimated usage. then all of a sudden they gave me a bill of $1,000 dollars. then they said I owed it all at once unless I join budget...
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austin64
austin64

Nyseg gets away with it, seems to be they're charging a lot of customers with out rage prices. I've had my electric shut off because I couldn't afford their price being so hig...

1.0
#979991
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This company is a joke. I have called non stop for the past two weeks, they told us we could move into our apartment no issues and have gas within 3 days.. I have called daily since while reminding them I am pregnant and living in an apartment with no heat or hot...
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Anonymous
Anonymous

I agree they do not care about the customers. They want their money but to give service, and to tell the truth it does not happen. When you need their lines and poles everyone...

1.0
I didn't like
  • No sympathy had to seek aid
  • No customer service response
#954605
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