NYSEG
NYSEG Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NYSEG has 1.5 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend NYSEG to a friend or colleague.
- Rating Distribution
Pros: Electricity, Unfortunate, Only electricity provider available.
Cons: Poor customer service, Pathetic response times to events, Everything about this company where do i start.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
NYSEG has 1.5 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
31% of users would likely recommend NYSEG to a friend or colleague.
- Rating Distribution
Pros: Electricity, Unfortunate, Only electricity provider available.
Cons: Poor customer service, Pathetic response times to events, Everything about this company where do i start.Recent recommendations regarding this business are as follows: "get a smart meter installed as soon as you can", "Is there another utility company?", "Human service", "Move somewhere that is serviced by National Fuel and National Grid.", "They won't give me budget billing because I had an earlier disagreement on a bill and they tacked that payment on to another mo. I'm not supposed to get budget billing again. My bill was 397. 00 last mo. Make sure this plan they have to (help you out ((not) doesn't befall you. there reaiting chart screwed up doesn't say 1 means highest or lowest rating. So it could be either.".
Most users want NYSEG to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Just curious had a smart meter put on the house. My bills have been great. Havent done anything different from previous years but I am not paying a 350.00 to 400.00 dollar bill every month.
User's recommendation: get a smart meter installed as soon as you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSudden exponential bill, poor customer service
- Usually provide affordable electricity
- Customer service and wildly unexplainable spike in electric usage
Preferred solution: An explanation of how it is even possible to go from 500 to 6,000 kwh in one month’s time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetency in billing
Weve used Nyseg my entire life growing up here in Central New York since they have a monopoly on everything electric related in our area. We ended up opening up a new account for service in January of 2023 we did not get a bill for a month or two and we kept calling asking if we owed anything because obviously we are using electricity.
We repeatedly were told there is nothing on your account. There is nothing in the system. This continued all summer until we finally got a $1100 bill in October we have never used that much electricity in this home in 10 years. I assumed Id be able to get the bill reduced a little bit as it is on their side and we cannot just spit out $1100 had they bill me every month I wouldve paid it and been able to keep up with whatever usage they say we were using and now its almost impossible to actually see what we used because when the bills came through they are all dated the same in October.
We set up a payment arrangement to try and catch up , and then our next bill was more than double what it seemed like it should be. Now our latest bill they are claiming we dont owe anything again and I am trying to get that straightened out.
This company is absolutely worthless
- Have a monopoly and can do whatever they want
Preferred solution: Price reduction
Entrance key to home
Preferred solution: No late fees for march 2025 billing as this is nyseg fault for not using proper door
Poor billing and customer service
User's recommendation: Move somewhere that is serviced by National Fuel and National Grid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is it so much?
- Electricity
- Billing practices
- Smart meters
- Cost
Preferred solution: Price reduction
User's recommendation: No choice we all need electricity.
UNABLE TO TO HAVE ELECTRIC SVC TURNED ON
- Rules to aggrevate instead of effective assist families
Service rep hung up on me
Preferred solution: better customer service
User's recommendation: just do whatever you need online if it can be helped, customer service staff are rude and have difficulty understanding English
Won't take my money???
I was told in the past by Nyseg cust service that if I want to pay toward a budget billing overage before the end of the yearly cycle to keep it from being too high at the end, I could, I just have to talk to someone on the phone so they apply it to the right place. I wanted to do that today (the overage is low enough at this point I could just pay it all right now), so I got on the phone; also my bill said if I don't pay the budget balance (not my reg bill) soon budget billing would end.
First rep said they understood what I wanted to do, just wasn't sure how to execute and would transfer me to payments/collections. That person said there's nothing showing that I have that but I can't pay toward budget billing overages ahead of time bc there's no way to do that and "just raise your budget billing amount so at the end it's not a lot." What the *** I've done it before!
You don't want my money?! Every person I talk to seems to contradict everyone else.
- You could talk to 100 diff people and be told 100 diff things
Preferred solution: A straight forward factual answer
Discuss my bill wyessith customer represemyntative for free
User's recommendation: They won't give me budget billing because I had an earlier disagreement on a bill and they tacked that payment on to another mo. I'm not supposed to get budget billing again. My bill was 397. 00 last mo. Make sure this plan they have to (help you out ((not) doesn't befall you.. there reaiting chart screwed up doesn't say 1 means highest or lowest rating. So it could be either..
Poll removed and repair to ground needs work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
- Bad service
Preferred solution: Credit
Billing
User's recommendation: Is there another utility company?
No humans would speak to me at all
User's recommendation: Human service
Outage
Been charged for non residential for 16 yrs by Nyseg
- Pros they provide energy
- No good in problem solving with account
Preferred solution: Residential rate on 2 home
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